SoundHound AI and Torchy’s Tacos announced a new partnership that will provide customers with the ability to quickly and easily place their orders when they visit a participating location. As part of the partnership, SoundHound will provide its AI Smart Ordering technology that will enable customers to get exactly what they want, quickly and seamlessly. The artificial intelligence (AI)-based ordering system is being deployed across all 130 Torch’ys locations and is ready to handle 100% of incoming calls, while handling multiple calls at once and taking orders simultaneously.
Thai Tran, Chief Technology Officer at Torchy’s Tacos, spoke about the partnership between SoundHound AI and Torchy’s Tacos: “At Torchy’s Tacos, we want our customers to have the best experience every time they interact with the brand. In partnership with SoundHound and using their intelligent ordering system, we are able to offer our customers another way to easily order our food. We know they will benefit from an easy-to-use option that ensures their orders are accurate, prepared on time and that they get the service they came for. what we expect of ourselves. And it allows our team to be more efficient so we can improve the total customer experience.