WASHINGTON, November 20, 2024 (GLOBE NEWSWIRE) — ibex (NASDAQ: IBEX), a leading global provider of AI-driven business process outsourcing (BPO) and customer engagement technology solutions, today announced that Andreas Wilkens, Chief Technology Officer of ibex, will join industry leaders SAP, Google and Microsoft for a high-level mandate. level roundtable on the ethical implementation of AI in business. The panel – AI for Competitive Advantage: Balancing Innovation and Ethics for Growth – will be hosted by SAP in Bellevue, Washington on Thursday, November 21, 2024.
The panel, which will be moderated by Monika Sengul-Jones of the University of Washington, will discuss critical themes including bias and fairness, privacy and data governance, and regulation and compliance, focusing about ethical AI and how companies can leverage it to grow their business. Featured AI leaders and experts will include:
- Andreas Wilkens, CTO, ibex
- Walter Sun, Senior Vice President and Global Head of AI, SAP
- Stefania Druga, Research Scientist, Google Gemini AI
- Christoph Berlin, vice president of engineering, Microsoft
“I am excited to join this distinguished panel of leading IT experts to explore the critical intersection of AI innovation and ethical responsibility,” said Wilkens. “At ibex, we believe that responsible AI is fundamental to building trust, ensuring fairness and creating sustainable technology solutions that can benefit our customers and empower the global market. We are transforming the customer experience landscape with AI to facilitate highly personalized interactions between customers and brands to build deeper customer relationships.
As technological advancement reshapes global industries, the strategic integration of AI has become essential to achieve competitive advantage. This discussion will provide essential insights to business leaders, strategists, and technology professionals on using AI effectively while adhering to ethical principles and responsible practices.
About the ibex
ibex provides innovative business process outsourcing (BPO), intelligent digital marketing, e-acquiring technology and end-to-end customer engagement solutions to help businesses acquire, engage and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 31 operational facilities around the world, while deploying next-generation technology to deliver superior customer experiences to many of the world’s leading companies in retail, e-commerce, healthcare, fintech, utilities and logistics. .
ibex leverages its diverse global team of approximately 31,000 employees as well as cutting-edge technology, including the AI-based system. ibex Wave iX suite of solutions, to manage nearly 175 million critical customer interactions, adding more than $2.2 billion in lifetime customer revenue each year and creating a truly differentiated customer experience. To learn more, visit our website at bouquetin.co and connect with us on LinkedIn.
Media Contact:
Dan Burris
ibex
Daniel.Burris@ibex.co
A photo accompanying this announcement is available on