(Photo by Omer Taha Cetin/Anadolu via Getty Images)
This week’s business technology roundup: Here are five technology events that happened this week and how they affect your business. Did you miss them?
1 – Business Tech: Microsoft is quietly assembling the largest ecosystem of AI agents
Microsoft has gradually established the largest enterprise AI agent ecosystem, with more than 100,000 organizations creating or refining AI agents using its Copilot Studio since its launch. This achievement positions Microsoft as a leader in one of the most dynamic and closely watched segments of business technology. “It’s a lot faster than we thought, and it’s a lot faster than any other type of cutting-edge technology that we’ve released,” said Charles Lamanna, Microsoft’s general manager responsible for the agent vision. ‘business. “And that equates to 2x growth in just one quarter.” (Source: Adventure Beat)
Why this business technology is important for your business
AI agents will invade the business world in 2025 and Microsoft is already positioning itself as one of the leaders. This should give the company a competitive advantage and attract more businesses to its Office, Windows and other product lines. If you want to see some examples of how agents can and will be used in your business, check out the article I wrote here.
2 – Business Technology: How artificial intelligence is reorganizing customer call centers.
CBS News’ David Pogue talked about the “new era of customer service.” In the clip, a random selection of people shared their customer service nightmares – and agents shared their stressful experiences dealing with unhappy customers. One solution was proposed by Gridspace, a developer of AI voice agents based in Los Angeles. The company has developed an AI telephone representative – “Grace” – which has humanistic qualities, including empathy. The creators say Grace can help human service representatives by answering incoming calls and taking basic information, reducing time and stress on both sides. The creators gave Pogue a real-time demonstration of how the bot handles an incoming call. (Source: CBS Sunday morning)
Why this business technology is important for your business
If you’re struggling to understand the impact of AI on your business, check out this short segment from CBS News. It is consumer-focused and easy to understand. Ultimately, many companies are developing AI platforms specifically for the customer service field and these applications will (if not already) provide faster and more accurate service, but will also help companies to carry out their customer service work, even in these times of crisis. work. These AI platforms will not replace people, they will complement them. And we, as consumers, will enjoy their benefits.
3 – Business Technology: You won’t believe what Excel Copilot can do!
Tech expert and founder of XelPlus, Leila Gharani, has posted a YouTube demo of Microsoft’s CoPilot features in Excel. The first highlight of Gharani is text summarization (like online reviews) where the user can ask Copilot to summarize the information on a spreadsheet and extract key data. Another feature is Data Insights which Copilot can retrieve from large spreadsheets, highlighting valuable data points that can be added to the spreadsheet itself. A third feature is adding formula columns: users can ask Copilot to suggest a column based on the spreadsheet’s dataset. Gharani gives a step-by-step demonstration on how to activate each of them. (Source: Leïla Gharani/YouTube)
Why this business technology is important for your business
Leila does a great job – and her channel is great too. If you have Microsoft Copilot in your business (you will, even if you don’t right now), then it’s essential to look into it and fully understand all of its capabilities. Don’t give up on training. Companies I know that leverage these elements are already preparing for productivity gains in the future. Start by watching this video and others that Leila makes. There are also many similar instructional videos for Google’s Gemini for Workspace.
4 – Business Technology: These are the best industrial cloud ERP solutions.
Manufacturing Digital has highlighted some of the most innovative cloud Enterprise Resource Planning (ERP) companies in 2024. Examples include Microsoft Dynamics 365 Business Central for its comprehensive features and integration with Microsoft applications. Odoo offers numerous customization options, allowing businesses to tailor the ERP system to their specific needs. SYSPRO specializes in ERP manufacturing, providing robust solutions to manufacturers and distributors. NetSuite is the ideal system for global operations, providing scalability and extensive functionality for large enterprises. To see the full list, visit the link. (Source: Digital manufacturing)
Why this bbusiness technology is important for your business:
If you are a small business using small business accounting software and growing, then you will need a more professional and scalable platform. If you are a manufacturer, your needs will be even more unique. This is a great list of current platforms specifically aimed at mid-sized manufacturers who need to address standard and job costing, bill of materials, manufacturing processes, ordering, inventory management and d other challenges of this industry.
5 – Business Technology: myCOI extends Procore integration to simplify compliance and payments.
A leading provider of Certificate of Insurance (COI) management solutions, myCOI has announced an expanded integration with Procore Technologies – a global leader in construction management software. This enhanced integration aims to simplify compliance and payment processes for construction professionals. Key benefits include: timely payments, simplified vendor management, allowing users to create and manage vendor records directly in Procore, and compliance visibility that provides automatic updates on vendor compliance. insurance, synchronizing compliance reviews within two hours. Kristen Nunery, CEO of myCOI, said: “Our goal is to ensure that Procore customers can focus on what they do best – building – while we take care of the compliance details. (Source: Diving into construction)
Why this business technology is important for your business
Procore is one of the leading construction management platforms and it has gained popularity not only because of its features, but also because it has built an ecosystem of third-party products and integrations that extend its usefulness to its community . Compliance is a big issue in the construction industry, which is why add-ons like MyCOI can not only handle all requirements – local, regional and national – but also deeply integrate with Procore for a one-stop-shop experience .
And that’s your business technology roundup for this week!