Robotics, or automation of robotic processes (RPA), is the application of technology that allows employees of a company to configure computer software, or a “robot”, to capture and interpret existing applications For the processing of a transaction, data handling, triggering responses and communicating with other digital systems.
The deployment of robotics reduces the chances of contracting COVID-19 for travelers, for example, by limiting the frequency of human interaction between staff and guests. Consequently, robots now become less a gadget and more a necessity for hotel companies that seek to inspire travelers’ confidence. For companies, investment in robotics to replace human jobs will help increase long -term results. Although the initial cost of investment in robotics is high, many companies will make what they have invested in a few years, so after that, companies will continue to reduce fixed costs and increase beneficiary margins.
However, not all businesses are concerned with regard to their capacities and their investments in key themes that count most for their industry. Understanding how companies are positioned and classified in the most important themes can be a main indicator of their potential for future benefits and their relative competitive position.
According to the thematic research report of GlobalData, Robotics on a trip and tourismThe main adopters include: Dubai Airports Company, ADP group, Shenzhen Airport Company LTD, Port Authority from New York and New Jersey, Vinci,, Flughafen ZurichGMR Group and Guangzhou Baiyun International Airport.
Overview of the best classified companies
Dubai airport company
Dubai Airports Company has deployed several different robots to improve tourist experiences and improve safety. Pattered at arrivals, safety robots use facial recognition, X -ray sweeping and thermal vision to identify people of interest that could be considered a security threat. The robots collect data from these features and compile them in an assessment of threats, then transmit it in the control room if necessary. The company also uses robotics to alleviate the concerns of travelers during the pandemic. The robot of the information service “Rahal” welcomes travelers and explains the most recent health and safety measures that are currently in place.
Shenzhen Airport Business
Shenzhen Airport The company was a first to adopt the use of robotics for safety purposes. In 2016, Shenzhen Airport Deployed a robot that could react to 24 -hour security emergencies. With four digital cameras, the safety robot is capable of autonomous patrols, smart monitoring and automatic recommendation. In addition, he can answer the questions of passengers concerning the information on theft and will communicate with travelers in different languages. The same year, sixteen customer service robots were deployed at the airport by Shenzhen Airlines, in order to improve customer service.
ADP Group
Innovation HUB of Group ADP (formerly Aéroports de Paris) is working to implement robotic aid for different tasks, whether industrial or commercial. The group’s innovation team organized a conference on collaboration between humans and robots and launched a project to consider opportunities to use robots in airport facilities. The group also uses Stanley Robotics for its Valet robot. The robot collects the traveler’s car in the airport parking lot and the train station for them. The robot also knows when the return flight of each client is due and their car awaits them in the designated collection area.
To better understand key themes and technologies to disrupt the travel and tourism industry, access the latest thematic research report of GlobalData on Robotics on a trip and tourism.
Frequently asked questions
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1. How do travel and tourism companies use robotics?
Travel and tourism companies use robotics in various ways, such as customer service robots in hotel restaurants and chamber services, contactless delivery services and automated cleaning services using light UV. Robotics can contribute to operational efficiency and cost economics, security, customer service and customer experience.
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2. How does robotics have an impact on the travel and tourism industry?
Investment in robotics covers four main use cases: operational efficiency and cost economy, security, customer service and customer experience.
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3. Who are the main adopters of robotics in travel and tourism?
Some of the best robotics adopters in Travel & Tourism include MSC Cruises, China Eastern Airlines, Easyjet and Hartsfield-Jackson Atlanta International Airport.
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4. How does robotics investment help travel and tourism companies?
Robotics in travel and tourism can contribute to operational efficiency and cost economics, security, customer service and customer experience.
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5. What are the challenges of the adoption of robotics in travel and tourism?
Some of the challenges of the adoption of robotics in travel and tourism include cybersecurity, customer service, data confidentiality and ESG concerns.
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6. Who are the main robotics sellers on a trip and tourism?
Some of the leading sellers in travel and tourism include Cognex, Cyberdyne and Estun Automation.
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7. What are the components of the robotics value chain?
The robotics value chain includes the manufacturing of robots, hardware components, software components and robotics as a service.
GlobaldataThe main supplier of industry intelligence provided data, research and the underlying analysis used to produce this article.
The thematic edge board of GlobalData classifies companies within a sector according to their global leadership in the 10 themes which count the most in their industry, generating a leading indicator of their future income and their relative position in key strategic areas.