Today’s Charlie Mitchell presents the latest new trends in the world of customer experience.
He is joined by five prominent CX analysts to analyze the latest news in the field, including stories from Microsoft, Tandiiti and Sprinklr.
In this edition, our CX experts include:
- Zeus Kerravala, principal analyst at ZK Research
- Liz Miller, vice president and principal analyst at Constellation Research
- Michael Fauscette, Founder, CEO and Chief Analyst at Arion Research
- Derek Top, Principal Analyst at Opus Research
- Finbarr Begley, Senior Research Analyst at Cavell Group
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