The AI for the Customer Service Market is expected to go from USD 12.06 billion in 2024 to 47.82 billion USD by 2030, at an annual growth rate (TCAC) of 25.8% during the forecast period. Chatbots and virtual assistants fed in AI transform customer service by providing effective and personalized personalized support.
Improving customer engagement thanks to omnichannel self-service options, maximizing the efficiency of the agent with the integration of AI and improving efficiency and satisfaction with intelligent routing are important engines fueling market growth. However, the need to alleviate deepfake threats in customer service has a major restriction.
On the other hand, the opportunities arise from the potential transformer of innovations generating AI and the ability to empower proactive customer service with IA -oriented solutions. Despite this progress, the industry is faced with the challenge of potential employment trips, which could have an impact on the dynamics of the workforce and the adoption rates.
By the end user, the health and life science segment will lead the market during the forecast period
Health and life sciences are increasingly leading the customer service market thanks to innovative engagement strategies. Emerging hybrid engagement models, combining personalized interactions with digital channels to improve customer experiences. Companies take advantage of AI technologies for tailor-made communications, self-service analysis and patients’ intelligent services, promoting a more reactive environment.
The transition to digital transformation made telemedicine and banal virtual visits, allowing patients to easily interact with health care providers. In addition, organizations focus on personalized information and personalized care trips, ensuring that patient needs are satisfied effectively. This development not only improves services, but also improves overall satisfaction and loyalty of patients in a rapidly evolving landscape.
By region, Asia-Pacific will record the highest CAGR during the forecast period
Asia-Pacific directs the Customer Service Market fueled by AI due to the rapid adoption of technology by the region, major consumer bases and increasing demand for improved customer experiences. The rise in electronic commerce, mobile services and digital transformation initiatives in various industries, in particular in retail, banks and telecommunications, has led to the need for more efficient and personalized interactions.
India and China are the main countries behind this trend. In India, the emphasis is placed on improving the provision of services and cost reduction, while in China, AI is integrated into intelligent customer service solutions, including voice assistants and chatbots, to serve millions of customers. These innovations improve customer satisfaction, rationalize operations and meet the growing expectations of consumers and businesses.
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This research report classifies AI for the customer service market by type of product (chatbots and virtual assistants, AI-based ticketing systems, feelings of feelings and feedback, recommendation systems, visual and diagnostic tools, workflow automation, content management, auto-sales mode), by technology (AI genetive and other AI), by Customer Interaction Channel ( E-mail, voice, video / visual and omnichannel), by the end user (media and entertainment, telecommunications, government and public sector, health care and life sciences, manufacturing, retail and ecommerce, technology and software, travel and reception, transport and logistics).
The scope of the report covers detailed information concerning the main factors, such as engines, constraints, challenges and opportunities, influencing AI growth for the customer service market.
A detailed analysis of the main players in the industry was carried out to provide an overview of their business overview, solutions and services, key strategies, contracts, partnerships and agreements. The launch of new products and services, mergers and acquisitions, and recent developments associated with AI for the customer service market. The competitive analysis of future startups in AI for the ecosystem of the customer service market is covered in this report.
Microsoft (United States), IBM (US), Google (United States), AWS (US), Salesforce (United States), Atlassian (Australia), ServiceNow (US), SAP (Germany), Zendesk (United States); are some of the main AI players for the customer service market.
Key attributes
Report attribute
Details
Number of pages
369
Forecast period
2024-2030
Estimated market value (USD) in 2024
12.06 billion dollars
Planned market value (USD) by 2030
$ 47.82 billion
Compound annual growth rate
25.8%
Covered regions
Global
Market dynamic
Drivers
Improvement of customer engagement with omnichannel self-service options
Maximize the efficiency of the agent thanks to the integration of the AI
Improvement of efficiency and satisfaction with intelligent routing
Constraints
Opportunities
Challenge
Case study analysis
Smokeball Improvement of efficiency and satisfaction with the AI Brainfish aid center
Philip Morris improves customer engagement with Mark Chatbot de Tovie Ai
Qapital obtains 24/7 service and automation with the AI solution of ADA
Gorgias helped daily doses rationalize customer support to manage high ticket volumes
Ringcentral Unified Corteva’s Communication for the success of global collaboration
Jardim Exotico improves customer support with the Tavie Ai chatbot solution
Orange Spain rationalizes operations with the Uipath RPA solution
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