What is the problem?
Artificial intelligence, and in particular generative AI technology, have the potential to improve governance and the provision of public services, considerably increasing the value of programs at the city level. An important question is how AI can support the discretion of the human public service and while improving and not sacrificing responsibility.
What does research say about how AI can improve the provision of public services?
Although more research is necessary on how city governments can use AI -based tools in general, Professor HKS Stephen Goldsmith and Data intelligent city solutions The researcher Jumanng “Tony” Yang, note that a “balanced human partnership” can create more efficient, reactive and responsible public administration systems. The simple introduction of AI technology, according to the researchers, calls to rethink traditional executives who guide the administration of the public service.
Their article explains how the use of AI in city governments can help balance the traditional compromises that these governments face between discretion and responsibility. The authors point out that the different types of public responsibility – political, professional and participative – can be reshaped by AI, requiring tailor -made surveillance mechanisms to deal with these changes. In addition, Goldsmith and Yang explore challenges to ensure that AI systems are used ethically and offer guiding principles for the future IA integration. These guiding principles highlight the need for transparent data practices, human accounting collaboration and role of governments at the city level in the mediation of AI public perceptions.
The authors discuss how AI tools can change the nature and quality of supervision which, combined with transparency, will be keys to maintaining public. In addition, they suggest that government employees in the form of AI intelligence will be able to use data much more frequently to guide their services that will also improve responsiveness and confidence.