“Information becomes abundant, affordable and available on demand,” said Microsoft on Wednesday, April 23, in his fifth annual report on the working trends index.
The last edition of the report contains ideas related to labor and hiring trends based on a survey of 31,000 people from 31 countries as well as billions of anonymous and aggregated signals of emails, meetings and cats inside Microsoft 365.
The report signals the emergence of a new type of organization called “FRIF Frontier”. This new category of organizations is different from conventional companies because they come with access to intelligence on demand and include teams of hybrid human agent. The Microsoft report has recommended what managers and employees should do to kiss this change in the work landscape.
With the rapid rise of AI agents who can reason, plan and act as digital work, companies can evolve capacity if necessary, the report indicates.
Why would leaders need a plan?
The report begins by recognizing that we are entering a new reality, in which AI can reason and solve problems in a remarkable manner.
While AI agents earn increasing capacity levels, the report indicates that organizations must travel the challenge of preparing an improved future in AI. “Human ambition, creativity and ingenuity will continue to create new economic value and new opportunity when we redefine work and workflows.”
According to the report, new border companies are structured around demand intelligence and fed by “hybrid” teams of humans and AI agents, quickly, to operate with agility and generate value more quickly. The report predicted that over the next 2 to 5 years, each organization will be on the way to becoming one. While 81% of managers said it was a central year to rethink the key aspects of strategy and operations, 81% of them also said they expected the AI agents to be moderately or largely integrated into the IA strategy of their business over the next 12 to 18 months.
The story continues below this announcement
On the other hand, the adoption of AI is accelerating, with 24% of leaders saying that their companies have already deployed on the scale of the AI organization, while 12% remain in pilot mode.
Human agent teams will increase the organization’s graphic
The report indicated that with an expertise available on demand, the traditional organizational table can be replaced by a working table which is a dynamic model and focused on the results where the teams are formed around the objectives, and not of the functions, fueled by agents who widen the scope of employees, allowing more impactful means of work.
Up to 46% of managers said their companies use AI agents to fully automate workflows or processes. According to the report, the first reason why the employees turned to AI on a colleague are its 24/7 availability. However, the functions, in particular those who need judgment, empathy or creative thinking, count more on man. The report indicates that to maximize the impact of these human agent teams, companies will need a new metric – the human -agent ratio.
Employees as AI agent
AI agents increasingly joining the workforce, the report predicted that there will be an increase in the bosses of AI agents – a professional who builds, delegates and manages agents to amplify their impact.
The story continues below this announcement
According to the report, each worker, from the conference room to the front line, should think like the CEO of a startup fed by an AI agent. Already, 28% of managers plan to hire AI labor managers to lead hybrid teams of people and agents, while 32% plan to hire IA agent specialists in the next 12 to 18 months.
Managers also expect their teams to redefine business processes with AI, the creation of multi-agent systems to automate complex tasks, training agents and manage them over the next five years.