We are entering a new reality – the one in which AI can reason and solve problems in a remarkable manner. This intelligence on TAP will rewrite the rules of business and transform knowledge work as we know it. Like the industrial revolution and the Internet era, this transformation will take decades to show its complete promise – and will bring a broad technological, societal and economic change.
The 2025 work trend annual report is designed to prepare managers and employees for this change. As in previous years, it is based on a large global survey, Microsoft 365 telemetry and hiring and LinkedIn work trends. The news this year are ideas of startups, economists, scientists and academics and academics – all pointing to a seismic change already underway. Actually, 82% Managers say that it is a central year to rethink the fundamental aspects of strategy and operations.
The data reveal the emergence of a new type of organization: the Border business – Built around intelligence on the tap, human agent teams and a new role for everyone: Boss agent. Although the passing to come is deep, human ambition, creativity and ingenuity will continue to create a new economic value and a new opportunity. Actually, 71% workers in these companies say their business is booming, compared to 37% worldwide.
You can buy intelligence at pressure
Imagine if you knew, before the Internet discolors, how much it would reshape business. This is where we are with AI. Intelligence is no longer linked by staff or expertise. It is an essential lasting good: abundant, affordable and scalable on demand. As economic and shareholders increases, this intelligence on demand provides a new growth lever – which can fill the growing gap between commercial demands and human capacity. While 53% leaders say that productivity must increase, 80% Global labor reports have no time or energy to do their job. And on average, employees are interrupted by a meeting, an email or a ping 2 minutes. To fill this Capacity difference,, 82% Managers expect to use digital work to extend their workforce over the next 12 to 18 months.
Digital work will stimulate the reinvention of the most established companies – and the birth of new companies that we have not even thought of yet. On LinkedIn, the best startups have hired at 2x Big Tech level. A large part of this talent arises from Big Tech and remains in the world of startups, pointing to a deeper change where innovation – and opportunities – increase. While the holders adapt and the challengers evolve, as we have seen in the boom .com, the rules of talent and competition are rewritten in real time.
Human agent teams will reverse the organization’s graphic
While AI continues to democratize the expertise, we see a passage of graphics of rigid organs to more liquid, focused on the results Work graphics. These structures bend the needs of the company, based on the right mixture of humans and agents to do the work. While each function will evolve at one pace and another pace, 46% Managers say that their organization uses agents to fully automate work currents or business processes – with customer service,, marketing And development Like the main priorities for IA investment.
To maximize the impact of these human agent teams, organizations need a new metric: the human-agent relationship. Managers must ask two critical questions: how many agents are necessary for what roles and tasks? And how many humans are necessary to guide them? Obtaining this good report will be critical – and specific to the task. Organizations will have to consider if there are moments when human and digital work outfit Alone, when customers prefer A human touch or when society expects people to be responsible for the consequences – as a high challenges or a financing decision. Whether it is a customer conversation, a strategic decision or a product launch, knowing how to provide the right mixture of humans and agents will define how the work is done – and how success is measured.
Each employee becomes an agent boss
While agents are increasingly joining the job market, we will see the climb Boss agent: Someone who builds, delegates and manages agents to amplify their impact and take control of their career in the AI era. From the conference room to the front line, each worker will have to think like the CEO of a startup powered by an agent. In fact, the leaders expect their teams will train (41%) and manage (36%) Agents within five years.
For those who are ready to look, AI will be a career accelerator – but the leaders are ahead. We have measured the state of mind of the boss of the agent on seven indicators – regular use and confidence in career impact. Managers exceed employees for each measure: 67% know the agents (against 40% of employees) and 79% believe that AI will accelerate their career (compared to 67%). But this change will not stop at the top. As the agents are integrated into daily work, roles at all levels and all functions will evolve – as well as wider workforce. While 33% leaders are considering staff reductions, 78% plan to hire for new AI roles. And 83% Say that AI will allow employees to assume more complex and strategic work earlier in their careers.
This change is multifaceted – each industry and role will evolve differently as technology diffuses between business and society. Just as the Internet era has created billions of new knowledge jobs – from social media managers to UX designers – the AI era already gives birth to new roles, with many others to come. Preparing for the next step is no longer optional. Employees must develop AI skills and companies must support them with the right tools and the right training. This moment calls for honest conversations, intentional communication and real investments in the Reskulling. Companies that invest now will not be content to be satisfied – they will shape what is going on.
Copilot is the new user interface for AI
Today, we are announcing the version of Spring Microsoft 365 Copilot Wave 2 – Designed to feed the next era of human -agent collaboration. The Copilot Microsoft 365 application is now your window on the world of agents, with new capacities for this next phase – taken by more advanced models, adaptive memory and reasoning agents that work alongside you. Updates include:
- Researcher And Analyst Agents propelled by models of in -depth reasoning of Openai which take place to customers thanks to the frontier program – and with our new Agent storeYou can easily find, pin and use agents – partners like Jira, Monday.com and Miro – or your own personalized agents.
- Create Amendnce to operate the OPENAI GPT-4O image generator to work, unlock content creation and skills for everyone. Easily modify or customize brand images or generate AI images aligned on the approved brand guidelines for your business and create everything, marketing copy and social assets with newsletter banners, videos and more.
- Co -pilot notebooks Transforms your notes, documents and data into immediate information and actions. In Copilot Earth in a laptop containing specific cats, files, dating recordings and more, it can focus on the most relevant information – while constantly scan your source equipment to update in real time as your data evolves. Laptops can even create an audio overview of your content with two hosts who guide you through the key points – a fun and flexible way to remain informed.
- Co -pilot search is a new business search fueled by AI that helps you find what you need instantly with rich and compatible answers through your organization’s applications and data. It connects to the first and third party applications – from ServiceNow to Google Drive, Slack, Confluence, Jira and more – you get quick and relevant results at work, no matter where your data lives.
- New capacities in the Co -pilot control system Authorize IT professionals to activate, deactivate or block agents for users or specific groups – in order to ensure that the right agents are used by the right people.
2025 will be remembered as the year in which the border company was born – when companies have exceeded the experiment of AI and began to rebuild around it. As digital native societies there is a generation, they include the power to combine irreplaceable human information with AI and agents to unlock the disproportionate value. We give customers an overview of anticipating what is following – and technology to help shape it.
Read it Annual working trend index on Worklab and visit the Microsoft 365 blog To find out more about our product ads. Learn what the results of this year’s work index mean for this year to Small and medium -sized businesses.
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