PRESS RELEASE
New York – Mark43The main critical public security platform, announced today the results of an American national survey with the first stakeholders, revealing strong support for the adoption of AI, concerns about cybersecurity and growing demand Cloud-native, data-based and interoperable. Supposed file management systems (RMS) to improve efficiency and public security results. A new 2025 US report in public security trends published today documents the complete results of the survey.
“Public security agencies in the United States are struggling with challenges such as cyber attacks, inherited system failures and resilience and the effectiveness of their operations,” said Bob Hughes, CEO of Mark43. “To respond to these concerns, the first stakeholders are looking for CAD and RMS public safety and native systems of the cloud and data that strengthen security, improve resilience and also stimulate efficiency and better results. A solid base – with a unified, open and interoperable RMS and an essential RMS is essential. By taking advantage of the real -time operating system of Mark43, public security agencies can rely on this foundation, allowing them to improve security, security and quality of life in the communities they serve. »»
The first stakeholders want an AI for efficiency and improved results.
- Almost all (90%) of the police support their agencies using AI, an increase of 55% compared to last year’s survey. A majority (65%) say that this would help them be more productive and more efficient and a large majority (89%) think that the execution of AI would help their agencies reduce crime.
- A majority (88%) of the police trust their agencies to use AI in a responsible manner. This is an increase of 29% compared to last year’s survey.
- A majority (87%) of the police believe that AI transforms the public security industry for the best. The reasons they cite are largely improvements in efficiency which include rationalization of reporting of the report, rapid data processing, improved analyzes, more easily location of certain crimes and the generally improvement of the productivity.
The first stakeholders are concerned about cybersecurity and resilience.
- Eighty-four percent of the police recognize that their organization has experienced a cybersecurity problem in the past year. Respondents said scam calls, malware and viruses were the main problems.
- More than half (57%) of the first stakeholders cite that their RMS is generally not available for more than 10 hours per year due to software updates, and 54% say the same for their CAD system. In addition, more than two -thirds (68%) of the police experienced on site system due to a lack of updated technology.
- An almost total majority (95%) of public security professionals cited at least one breakdown or dysfunction of technology in the past year. This is an increase of 8% compared to last year’s survey.
- Eighty-five percent of the first stakeholders believe that disruptive events such as the failures of the electricity network, hurricanes and forest fires can overwhelm public security agencies.
- An almost total majority (89%) of the police concerns the way in which their agencies operating on inherited systems would manage a tactical response during major events such as sports, political conventions, concerts or natural disasters and Cyberattacks.
- The majority of public security professionals (83%) think that the general public would feel better if their local public security agencies should respect the security standards of the federal government, such as Fedramp, which requires a first and standardized approach to the safety and risk assessment for Cloud Technologies.
The first stakeholders want data -based public security for better results.
- A majority (86%) of public security professionals believe that data report processes may be improved in their organizations and cite the maximum reason is to save time.
- Sixty-two percent of law enforcement organizations have a real-time crime center and 92% point out that they are effective in improving the response of the first answering machine and the agent.
- Seventy-nine percent of the police indicated that a real-time crime center would benefit their agencies and agencies in their community, the three main advantages cited as an improvement in information for greater future efficiency, a Better public security and faster response times for emergency calls.
- Three -quarters (78%) of law enforcement organizations use analysis or commercial intelligence tools to analyze crime and internal data with 87% of reports, it would be useful to integrate them into the system of file management. The three main advantages of these tools mentioned respondents help them understand crime models, increase operational efficiency and support cases surveys and identification of models.
- Eighty-three percent of the first stakeholders think that there should be greater transparency of crime data and statistics with the general public. This feeling has increased by 26% since 2022 in the 2023 US public security trends report.
Public security professionals call for modern platform and mobility integrated for optimal efficiency.
- The three -quarters (76%) of the police spent more than half of their work quarters by filling out the documents, 70% had to use the overtime to do so.
- Eighty-eight percent of the police recognize that new modern technological processes would help them to serve the community better.
- An almost total total majority (97%) of the law enforcement agrees that the tools that save time by typing the same information several times in a report would have an impact.
- The majority (65%) of the first stakeholders had to return to a physical location to fulfill reports, which represents an increase of 7% since last year’s survey. In addition, 55% of the first stakeholders interviewed must be in the office of their agency to fulfill their functions. However, there is a more flexible desire for work provisions, including 80% of emergency telecommunicators who would be more likely to extend their career if there was an option for remote work.
- More than half (51%) of the police must connect to four to six requests from their daily role. This reflects a need for industry for integrated systems that eliminate application silos and ration manual processes to save time and resources.
- A large majority (88%) of the police estimates that the switching between several applications affects their effectiveness in carrying out tasks. Almost all (99%) of the law enforcement indices would be useful to have a single consolidated CAD and RMS platform which incorporates all the data sources they currently use.
- Eighty percent of the police use their mobile phones as part of daily work tasks. Eighty-seven percent of the police would consider useful if they had more information on the location to which they respond to their mobile devices, and 82% would cite that having CAD and RMS on their mobile devices would increase confidence and efficiency.
- Almost two thirds (63%) of the police cited an increase in requests for canceling records due to new states laws, and more than three -quarters (85%) find it difficult to manage the sealing processes record or radiation in their jurisdictions.
The report on public security trends of Mark43 2025 includes the results and complete trends of the survey.
By using the expertise of the emergency stakeholders collected through the survey, information on Mark43 customers and comments from the main public security lights, the report on public security trends of Mark43 2025 identifies The following emerging trends that will have an impact on public security in 2025 and beyond:
- AI to accelerate public security operations
- Cybersecurity and resilience go hand in hand
- Data -based public security to improve community results
- The complete platform fuels innovation
“In 2025, the main public security agencies will adopt native cloud systems and AI to improve efficiency, strengthen cybersecurity and resilience, improve mobility and optimize resources allocation – allowing them to serve their communities More effectively, ”said Hughes.
Survey methodology
An online national survey of 538 public security professionals was carried out by propeller insights between October 2 and 23, 2024. The respondents opted for an online database; From there, they were targeted on the basis of demographic data. To further confirm the qualifications, the respondents were invited to verify their information in the investigation itself with the self-identifying qualifications. The maximum sampling error margin was +/- 4 percentage points with a confidence level of 95%.