The main functionality of the system revolves around the management of smart calls. Aloi vocal agents combine vocal recognition, the integration of CRM and decision-making algorithms to qualify prospects, plan appointments and itinerary calls without human intervention. What distinguishes this technology from basic interactive vocal response systems is its ability to carry out natural conversations while accessing customer historical data and team availability information in real time.
The corporate communication tool fueled by Aloware offers an operational capacity 24/7 to combat critical points of pain for companies in the grip with staff limitations and missed opportunities after hours. The invention can transform the way organizations manage incoming requests at high volume and outgoing prospecting.
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