After launching a generative AI tool For business employees in August, Walmart brings technology to its customers. During a demo with Techcrunch, a company spokesperson explained how the retail giant experiences a generative AI to help buyers at all stages of the purchasing experience, the phase of research and discovery to purchase. Three features that descended the pipeline include a sales assistant, a generative search fueled by AI and an interior design functionality.
Walmart refused to share the AI models he uses to develop these features, but says that he uses a variety of different external models and that they can change over time.
“Other companies are essentially locking to work with Anthropic or Openai,” said the spokesperson. “We want to have this flexibility to put and out different models.”


The new shopping assistant – which is launched in the coming weeks – will allow customers to have a more interactive and conversational experience because it can answer specific questions, provide personalized product suggestions and share detailed information on a certain product . For example, he can give buyers of Halloween costume ideas to bring to a party on the theme of the horror or which a mobile phone of a parent should buy for his child.
Likewise, users will soon be able to enter specific questions directly in the search bar. With the use of generative AI, Walmart’s research tool can understand the context and generate a collection of articles relevant for a request. For example, if a customer wishes to plan a anniversary on the theme of unicorn, the AI displays a wide range of products such as balloons, paper towels, banners, etc. Instead of having to enter a lot of separate research, the new Walmart AI search tool is designed to save time for customers.
We also see it being done by other companies such as InstacartWho recently deployed a research tool powered by the chatpt which can generate suggestions such as a selection of protein -rich foods or Thanksgiving dinner ideas. In addition, Meta announcement A new AI assistant supported by the Bing last month as well as an AI personality chatbot, among other tools.


Walmart also develops an interior design assistant so that customers decorate their rooms. In addition to generative AI, functionality also uses AR technology; Users must download a photo of a part and you will then need an image capture of each item in space. Customers are asking for advice from the chat assistant on how they should redecorate, and there are articles in the room they suggest. Users can express their opinions on the items they wish to keep or buy. The AI also requests a budget so that it can find affordable items.
Continuous investment in generative AI tools is a common theme today while more and more companies rush to integrate technology into their products and services.
“AI generative technology is a priority for the company,” said Walmart spokesperson.
The new tools arise in Walmart’s heels deploying its AI application, “my assistant”, to 50,000 corporate employees in the United States to rationalize tasks as summarizing documents, help prepare meetings and accelerate projects. Walmart obtained “good comments” on the application and even found some employees using the assistant to write “funny out of service messages,” added the spokesperson.