The GM series of GM shows of the BW variousey hotel industry, season 3, continued its insightful discussions with episode 25. This episode focused on a subject of increasing importance in the hotel sector, “Skill Development 4.0: Preparing for Automation and IA in the Hospitality Workplace ”.
While automation and artificial intelligence redefine operations in hotels and restaurants, industry is faced with a crucial need to adapt. The discussion revolved around the way technology shapes labor requirements and training methodologies. From concierge services to AI to automated household interviews and predictive analysis in customer services, hospitality is witness to a digital revolution. The panel has explored the means to ensure that employees remain qualified and relevant in this changing landscape.
The session was organized by Bhuvaneh Khanna, CEO of BW Communities, BW Businessworld, which led a engaging discussion with a panel of directors of the main Pune reception brands. The estimated speakers included Abhishek Sahai, GM, Conrad Pune; Amit Kumar, GM, JW Marriott Pune; Pankaj Saxena, Area GM, West India, Radisson Hotel Group, South Asia & GM, Radisson Blu Pune Kharadi; Annant Leekha, GM, Novotel Pune; Supreet Roy, GM, Sheraton Grand Pune.
By launching conversations, Sahai explained how automation transformed income management strategies in Conrad Pune, and the skills that future income lecers need to master: “In Conrad Pune, Ai helped us analyze the Data and to assess our rooms accordingly, it has revolutionized the management of income for income. It allows price adjustments in real time, forecasting demand and optimization of dynamic rates. IA -oriented analytics helps us to analyze market trends, competitors ‘prices and friends’ booking behaviors with greater precision. The role of AI tools and technology has been an integral part of the hotel industry and the future leaders of income must have skills in anticipation with a solid financial meaning and decision -making. AI -focused training tools have revolutionized employee development through personalized learning experiences, real -time comments and interactive simulations. »»
Kumar has taken over to emphasize how the human element of luxury hospitality remains a priority, “technology should be used as a tool to improve efficiency, and not to eliminate the human touch, the human element will be At the heart of everything we do and automation are used to improve efficiency. Indian hotel industry finds a balance between automation and human hospitality. Automation manages routine tasks, allowing our team to focus on personalized customer experiences on the property. Automation will distance the friction of human state of mind against AI and the combination of humans and AI brings the best of all services. »»
A balance between automation and labor retention is important, ensuring employment safety while optimizing efficiency. Saxena explained: “Artificial integration in improving efficiency in moral operations hotels and can help us make” Atithi Devo Bhavah “. He enriched the teams that conducted better performance and managing easier data and data focused on the data has revolutionized the analysis, integration and collection of data in hotels. For us, it is a support mechanism and not a replacement tool. Instead, we have put the employees to work alongside technology. We must find a balance between the integration of AI and the human element for better results and this balance helps us to improve the quality of the service without compromising the stability of the workforce. »»
“At Accor, we have tools to understand and analyze the basic line data and we integrate AI -oriented systems to improve sustainability by optimizing energy consumption and minimizing waste,” said Leekha While speaking of the way in which Novotel Pune draws the implementation of AI for sustainable operations and skills. That hotel professionals should concentrate to remain relevant in an industry increasingly led by AI.
He added to the integration of AI learning for educational purposes, commenting: “Adaptability to new technologies, mastery of data analysis and understanding the tools led by AI become Essential and we have to upgrade our hospitality lessons, we must move away from the traditional. Future workforce should focus on using AI for efficiency while improving customer experience. »»
Sheraton Grand Pune uses learning platforms fueled by AI to personalize training for employees, providing personalized development paths. Roy then expressed: “At Marriott, our digital learning area helps employees develop through the commitment of training programs. The gamification model helps young members to learn and grow in the workplace itself as in today’s world, we are preparing for automation in workplace rather than putting artwork. We must rationalize our approach to technology, humans must play a certain role in hotels. »»
The show culminated with Bhuvaneh Khanna thanking the panelists for sharing their thoughts and opinions on the subject and their information on the next GM show which is scheduled for February 20, 2025, with episode 26 from 5.30 p.m. on the subject , “Personalization on a scale: Use megadata to anticipate the preferences of guests in real time”